Are you have problems with’s DNA portal?

Error message I receive when trying to access my new matches on

Are you having issues with Ancestry’s DNA portal?  About a week ago I received an email with a notice stating that I have three new matches.  However, when I try to access them, I keep getting the above message.  Hmmm….sure hoping it resolves soon.  I’m trying to be patient!

4 responses to “Are you have problems with’s DNA portal?

  • ava rosenblum

    None of them have been matches for me though I did get an update last week, and I could see them. (Did not get error message.)

  • Kelly Wheaton

    I have not seen this error message. Would call customer service.

  • Allen

    About two weeks back I started to have the web browser close on me on Windows XP. It works on a Vista machine without problems. I suspect they are using the new features that are not supported in the older browsers.

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