Are you having issues with Ancestry’s DNA portal? About a week ago I received an email with a notice stating that I have three new matches. However, when I try to access them, I keep getting the above message. Hmmm….sure hoping it resolves soon. I’m trying to be patient!
November 25, 2012
Are you have problems with Ancestry.com’s DNA portal?
This entry was posted on Sunday, November 25th, 2012 at 7:23 PM and posted in DNA, Web Sites. You can follow any responses to this entry through the RSS 2.0 feed.
4 responses to “Are you have problems with Ancestry.com’s DNA portal?”
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November 25th, 2012 at 7:31 PM
None of them have been matches for me though I did get an update last week, and I could see them. (Did not get error message.)
November 25th, 2012 at 7:44 PM
I have not seen this error message. Would call customer service.
November 25th, 2012 at 9:18 PM
About two weeks back I started to have the web browser close on me on Windows XP. It works on a Vista machine without problems. I suspect they are using the new features that are not supported in the older browsers.
November 26th, 2012 at 2:41 AM
I use Chrome, and it didn’t occur to me to try a different browser. Just tried FireFox and it works! Thanks!