November 25, 2012

Are you have problems with Ancestry.com’s DNA portal?

By Lauren Mahieu

Error message I receive when trying to access my new matches on Ancestry.com

Are you having issues with Ancestry’s DNA portal?  About a week ago I received an email with a notice stating that I have three new matches.  However, when I try to access them, I keep getting the above message.  Hmmm….sure hoping it resolves soon.  I’m trying to be patient!

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This entry was posted on Sunday, November 25th, 2012 at 7:23 PM and posted in DNA, Web Sites. You can follow any responses to this entry through the RSS 2.0 feed.

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4 responses to “Are you have problems with Ancestry.com’s DNA portal?”

• ava rosenblum
  November 25th, 2012 at 7:31 PM

  None of them have been matches for me though I did get an update last week, and I could see them. (Did not get error message.)
• Kelly Wheaton
  November 25th, 2012 at 7:44 PM

  I have not seen this error message. Would call customer service.
• Allen
  November 25th, 2012 at 9:18 PM

  About two weeks back I started to have the web browser close on me on Windows XP. It works on a Vista machine without problems. I suspect they are using the new features that are not supported in the older browsers.
  • Lauren Mahieu
    November 26th, 2012 at 2:41 AM

    I use Chrome, and it didn’t occur to me to try a different browser. Just tried FireFox and it works! Thanks!